Kuika's expert team ensures the uninterrupted operation of your platform with maintenance processes compliant with the ISO/IEC 14764 standard and support packages with SLA guarantees. You focus on digital transformation, and we'll handle the rest.
We don't just solve problems — we proactively monitor, optimize, and keep your platform constantly updated.
Corrective, adaptive, perfective, and preventive maintenance processes are carried out according to international standards.
With the Kuik 360 package, you receive priority service with a dedicated agent and VIP queue definition.
Courses, user manuals, and release notes are available 24/7 free of charge, along with self-service technical support.
PROFESSIONAL
Faster resolution times, phone support, and quarterly training sessions.
ENTERPRISE
24/7 support for critical issues, instant messaging, and regular training.
FULL STACK
Dedicated representative, VIP queue, proactive monitoring, and all channels.
System crashes or emergencies where the platform becomes completely inaccessible, affecting business processes.
Some parts of the system are not working, but overall functionality continues. These are high-priority situations.
Minor bugs and issues where relevant functions are disrupted, but the system generally continues to operate.
User interface errors or suggestions that do not affect business processes.
Work aimed at resolving errors, malfunctions, or interruptions detected in the live environment. The system recovers itself through auto-healing mechanisms, and permanent improvements are implemented.
Updates are made to adapt to changing technological, environmental, or legal conditions. iOS/Android updates, browser changes, and GDPR compliance are ensured.
Improvements to enhance performance, functionality, and user experience. New features, reporting modules, and enhancements based on user feedback.
Proactive measures to prevent potential problems before they arise. Security patches, backup tests, capacity planning, and disaster recovery exercises.
Open a support request through the platform and track the status in real time.
Quick access by phone, detailed request submission via email.
Instant communication and quick solutions via GSM and WhatsApp.
VIP support experience with your dedicated customer representative.
Learn the platform quickly with step-by-step courses and hands-on training.
Gain detailed access to process documentation and technical implementation steps.
Follow platform updates and new features to stay up-to-date.
Personalized training planning based on ticket analysis — needs-based, measurable progress.
Included in all packages: a 24/7 accessible self-service technical support platform.
Containerized applications operate in multi-zone clusters and are not affected by single-point failures.
In the event of unexpected shutdowns, the system recovers itself through automatic restart mechanisms.
Hot backup and geographical redundancy ensure business continuity even during major outages.
Thanks to its container-based architecture, it can be moved to a different environment or to your own infrastructure with minimal changes.
