Put the right tool in the right place
Most AI Agents are actually chatbots.
Most solutions marketed as AI Agents consist of nothing more than a question-and-answer cycle. The user asks, the system answers. And that's where the process ends.
An agent is a different category. It takes on a task, plans the steps, connects to external systems when necessary, creates files, retrieves data, and delivers the result. A chatbot provides information, an agent completes the task.
Not every business process requires an agent. Rule-based, repetitive tasks are solved through automation, while single-step text processing tasks are handled by AI functions. The area where an agent creates value is different: processes involving multiple steps, where context needs to be re-evaluated at each step.
If you build an agent without making this distinction, you end up with a costly question-and-answer tool. But if you apply it to the right process, a task that takes three people half a day can be reduced to ten minutes.