Bring requests, permits, and field work onto one platform, and make every step visible to the citizen.
Municipalities use Kuika to bring citizen requests and field crew work into one place. Requests from the call center, web, and mobile land in a single queue, get assigned to the right department, and are tracked against a response time. Field crews close work from mobile. Deployment can run entirely inside the institution.
The same complaint is entered in three places, and none of them closes.
The citizen returns again and again for documents, and no one can say where the file is.
Completed work is noted in the evening, with no evidence.
Turn new service processes into apps in days.
With an on-premises deployment, citizen data stays in your institution.
Connections to national e-government, population, and document management systems.
Requests from every channel land in one queue with a clock on them.
Application, documents, and approval steps move into a digital flow.
Sanitation, parks, and infrastructure crews take work on mobile and close it with a photo.
Inspection reports are issued in the field with photo and location verification.
Application, assessment, and delivery run on the record.
Internal approvals are modeled, and the signature order advances automatically.
Describe the new service process in plain language.
Model permit, license, and document approvals in BPMN 2.0.
Ask which requests came in most this month and get the answer from your systems.
Run it in your own data center or institutional cloud.
